ACADEMY
Take a spin through a topic that fits your needs to expand learning across your organization where you see fit.
Inbox is a premium feature for in-app messaging, allowing companies to communicate with customers and technicians directly inside the Mobile and Web applications. Inbox is a simple and direct way to communicate with technicians and homeowners (especially those that won't answer their phone!).
Get your Dispatch account set up by learning how to login, add your team, input your company information and more! Initial setup needs to be completed by a Dispatcher (someone who schedules and assigns work) on a computer. Videos in this section cover how to login for the first time, how to add your team members, tools used by your team members, and how to add mobile phone numbers for a faster login.
4 videos cover what technicians providing service out in the field need to know about using Dispatch. Techs need to be added as a team member in Dispatch by the staff member in the Dispatcher role (Dispatcher- person who assigns work/schedules). After the tech has been added to the team, they should download the Dispatch Field mobile app to get started! Videos included demo how to use Dispatch Field.
Dispatch Manager is our mobile app for users in the role of "Dispatcher" or "Both". A Dispatcher is someone who is responsible for assigning work and managing schedules and does not provide services in the field. Users in the role of "Both" would be someone who manages schedules, assigns work, and provides services in the field, for example: an owner/operator.
