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10 Minutes 35 Seconds
Dispatchers
Techs in the Field
Notifications

Inbox Messaging

Inbox is a premium feature for in-app messaging, allowing companies to communicate with customers and technicians directly inside the Mobile and Web applications. Inbox is a simple and direct way to communicate with technicians and homeowners (especially those that won't answer their phone!).

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6 Minutes 38 Seconds
Notifications
Users

Getting Started: What Dispatchers Need to Know

Get your Dispatch account set up by learning how to login, add your team, input your company information and more! Initial setup needs to be completed by a Dispatcher (someone who schedules and assigns work) on a computer. Videos in this section cover how to login for the first time, how to add your team members, tools used by your team members, and how to add mobile phone numbers for a faster login.

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6 Minutes 46 Seconds
Mobile
Techs in the Field

Getting Started: What Technicians Need to Know

4 videos cover what technicians providing service out in the field need to know about using Dispatch. Techs need to be added as a team member in Dispatch by the staff member in the Dispatcher role (Dispatcher- person who assigns work/schedules). After the tech has been added to the team, they should download the Dispatch Field mobile app to get started! Videos included demo how to use Dispatch Field.

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5 Minutes 36 Seconds
Retail Work

New Job Offers, Leads, and Retail Work

How to view new offers, new leads, how to use Dispatch for your retail work, and how to get started with a free customer booking page!

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9 Minutes 39 Seconds
Dispatchers
Scheduling

Scheduling Work

Learn how to schedule, reschedule, and manage appointments. Learn how to setup recurring appointments, calendar events, and how to assign technicians.

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5 Minutes 49 Seconds
Notifications
Settings

Customer Notifications

How to manage customer notifications and events that trigger specific notifications.

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3 Minutes 45 Seconds
Mobile
Dispatchers

Mobile App for Dispatchers: Manager

Dispatch Manager is our mobile app for users in the role of "Dispatcher" or "Both". A Dispatcher is someone who is responsible for assigning work and managing schedules and does not provide services in the field. Users in the role of "Both" would be someone who manages schedules, assigns work, and provides services in the field, for example: an owner/operator.

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5 Minutes
Settings
Desktop App Only
Dispatchers

Simplifying & Organizing your Work with Dispatch

This topic covers how to add customization to your presets through creating company job labels, job sources, service types, and customer labels. Using groups to organize your team is also included in this topic.

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5 Minutes 34 Seconds
Work
Dispatchers
Desktop App Only

Work Reports

In our desktop application, Work, users can view customizable reports. Reporting dashboards include reports related to your jobs, your ratings and reviews (if enabled), your technicians, your customers, and your billing (if applicable).

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Frequently asked questions

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How do they get those boats in glass bottles?

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I swallowed an ice-cube, but I havn't pooped it out yet? What gives?

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Should I tell my parents I'm adpoted? I'm nervous

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If you sneeze & fart at the same time, is that a screenshot?

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